Privacy Policy

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BACKGROUND:

Leadhandler.co.uk is a website service run by Services Direct Internet Ltd whose registered office is at Top Floor, 130 Bournemouth Road, Chandlers Ford, Eastleigh, Hampshire SO53 3AL. Services Direct Internet Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"User" means a visitor to our website or whose personal data we might hold

"Account" means an account required to access and/or use certain areas and features of Our Site;

"Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

"personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 - the General Data Protection Regulation ("GDPR"); and

"We/Us/Our" means Services Direct Internet Ltd , a limited company registered in England under company number 4473904, whose registered address is Top Floor, 130 Bournemouth Road, Chandlers Ford, Eastleigh, Hampshire SO53 3AL.

"Client" means a customer of Services Direct Internet Ltd that acts as a Data Controller, and for whom we act as a Data Processor to manage your personal data

2. Information About Us

Our Site, Leadhandler.co.uk, is owned and operated by Services Direct Internet Ltd, a limited company registered in England under 07906594, whose registered address is Top Floor, 130 Bournemouth Road, Chandlers Ford, Eastleigh, Hampshire SO53 3AL, England. Our Data Protection Officer is J. Caws, and can be contacted by email at compliance@leadhandler.co.uk.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

a. The right to be informed about Our collection and use of personal data;
b. The right of access to the personal data We hold about you (see section 12);
c. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 15);
d. The right to be forgotten - i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 15);
e. The right to restrict (i.e. prevent) the processing of your personal data;
f. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
g. The right to object to Us using your personal data for particular purposes; and
h. Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 15 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.

For further information about your rights, please contact the Information Commissioner's Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

Data is provided by our Clients which we manage, as a Data Processor, on their behalf. Additional data may be collected automatically by Our Site, other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Depending upon your or our Clients use of Our Site, We may collect some or all of the following data:

a. name;
b. business/company name;
c. contact information such as email addresses and telephone numbers;
d. demographic information such as post code, preferences and interests;
e. web browser type and version (automatically collected);
f. operating system (automatically collected);
g. a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);

6. What Data Do We Collect?

We store personal data on behalf of our Clients, for whom we act as a Data Processor. Additional data may be collected automatically by Our Site, other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Depending upon your or our Clients use of Our Site, We may collect some or all of the following data:

7. How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 8, below.

Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

a. Providing and managing yours and Clients Accounts;
b. Providing and managing yours and Clients access to Our Site;
c. Personalising and tailoring yours and Clients experience on Our Site;
d. Supplying Clients products and services to you;
e. Personalising and tailoring Clients products and services for you;
f. Responding to Clients communications from you;
g. Supplying you with email Communications, Newsletters, Alerts that you have subscribed to (you may unsubscribe or opt-out at any time by clicking the 'Manage my Communication Preferences' link at the foot of any email your receive, by replying to any text (SMS) message you receive, or by contacting the Client directly who is sending you communications via our service;
h. Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience;

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on Clients products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

8. How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

Your data will only be stored within the European Economic Area ("the EEA") (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site. Steps We take to secure and protect your data include:

a. Encryption technologies
b. Secure server datahousing
c. Staff only access via high security password protection

9. Do We Share Your Data?

Subject to section 8, We will not share any of your data with any third parties for any purposes other than the Client on behalf of whom we process your personal data.

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. Data will only be shared and used within the bounds of the law.

10. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

11. How Can You Control Your Data?

In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site or one of our Clients websites, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK:

The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”).

These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see section 14.

13. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at compliance@leadhandler.co.uk, or using the contact details below in section 15. Alternatively, please refer to Our Data Protection Policy https://www.leadhandler.co.uk/data-protection-policy.html

14. Our Use of Cookies

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". These Cookies are shown below in section 14.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

a. liken_usr - First Party Cookie - Used to track Clients accounts
b. liken_usr2 - First Party Cookie - Used to track Users accounts

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at compliance@leadhandler.co.uk, by telephone on +44 (0)23 8027 5710. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 11, above).

16. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.